Policies

Cancelation Policy

Please try to arrive for your scheduled appointment 15 minutes early. We understand that sometimes things come up that are out of our control, but due to the high demand on our time, we have policies in place to ensure we can provide our clients with the best possible service. A card may be required to your client profile at the time of booking. This card will only be charged if necessary to fulfill our cancelation/no-show policies.

NEW appointments that are scheduled over 60 min require a 50% deposit which will go to directly to service. If the appointment is not canceled with 24 hours, then the deposit will be retained and a new deposit will be required to book another appointment.

Any appointment canceled or rescheduled with less than 24 hours’ notice will be required to pay base price of scheduled service. This may be be charged to a Salon Ethos Gift Card when applicable. Any appointment that a client “no-shows” for will be required to pay the FULL AMOUNT of the scheduled appointment.

Salon Ethos believes in keeping a safe and healthy environment. If you believe you may be sick or contagious on the day of your appointment, please call and inform the Guest Services Associate. Fees can be waived within reason.

Service Guarantee Policy

Color and other chemical appointments are guaranteed only if the recommended at-home haircare is purchased directly from Salon Ethos. Due to the diversion of professional products, purchasing your haircare prescription outside of the salon will result in a forfeiture of any guarantee. To learn more about diversion __________ (missing copy)

Refund-Redo Policy

Due to the creative nature of our industry, we do not offer refunds on services. If you are unsatisfied with the results of your service(s) we will work with you, within reason, to make adjustments and/or corrections. A re-do appointment must be requested and booked within 7 days of the original appointment in order to qualify as a re-do.

Children

Due to the relaxing nature of our salon, children are not permitted in the salon without an appointment, we currently are only serving children over 10 years old unless they are compliant with face coverings. Anyone under the age of 18 must be accompanied by an adult/guardian during the entire appointment, while also maintaining social distance. See our COVID-19 polices for more.

Right to Refuse

At Salon Ethos, we have a right to refuse service to any client, especially those who display violent, discriminatory, or otherwise disrespectful behavior. Shirt, shoes, bottoms, and other appropriate clothing is required to receive service.