Cancelation Policy
Please try to arrive for your scheduled appointment 15 minutes early. We understand that sometimes things come up that are out of our control, but due to the high demand on our time, we have policies in place to ensure we can provide our clients with the best possible service. A card will be required for your client profile at the time of booking. This card will only be charged if necessary to fulfill our cancelation/no-show policies.
NEW appointments that are scheduled over 60 min require a credit card on file. If the appointment is not canceled within 24 hours, then the base price of the scheduled service will be charged.
Any appointment canceled or rescheduled with less than 24 hours notice will be required to pay the base price of scheduled service. This may be charged to a Salon Ethos Gift Card when applicable. For any appointment that a client “no-show” for will be required to pay the FULL AMOUNT of the scheduled appointment.
Salon Ethos believes in keeping a safe and healthy environment. If you believe you may be sick or contagious on the day of your appointment, please call and inform the Guest Services Associate. Fees can be waived within reason.
Service Guarantee Policy
Color and other chemical appointments are guaranteed only if the recommended at-home haircare is purchased directly from Salon Ethos. Due to the diversion of professional products, purchasing your haircare prescription outside of the salon will result in a forfeiture of any guarantee.
Our Satisfaction and Redo Policy
At Salon Ethos, your satisfaction and confidence in our services are at the heart of everything we do. We are committed to delivering exceptional beauty experiences, and our team of skilled stylists is dedicated to ensuring you leave our salon feeling and looking your best.
We understand that sometimes, a service may not meet your expectations or personal vision. In the rare event that you are not fully satisfied with the outcome of your service, we kindly ask you to follow our Redo Policy:
1. Communication with Your Stylist: We encourage you to discuss any concerns regarding your service directly with your stylist at the earliest opportunity. Our stylists value your feedback and see it as an opportunity to ensure your complete satisfaction. They are best positioned to understand the specifics of your service and make the necessary adjustments to achieve the desired result.
2. Timing: To ensure the most effective resolution, we request that you reach out to us within 7 days of your original service. This allows us to promptly address and rectify any issues to your satisfaction.
3. Manager Involvement: If after consulting with your stylist, you feel that your concerns have not been adequately resolved, our management team is here to help. Please let us know, and a manager will be happy to step in to ensure a satisfactory resolution.
Our goal is for every client to be thrilled with their service and experience at Salon Ethos. We are committed to excellence and deeply appreciate your choice to entrust us with your beauty needs. This policy is designed to uphold our standards of service and client care, ensuring that any concerns are addressed promptly and professionally.
Children
Due to the relaxing nature of our salon, children are not permitted in the salon without an appointment, we currently are only serving children over 10 years old unless they are able to sit through a service. Anyone under the age of 18 must be accompanied by an adult/guardian during the entire appointment.
Right to Refuse
At Salon Ethos, we have a right to refuse service to any client, especially those who display violent, discriminatory, or otherwise disrespectful behavior. Shirt, shoes, bottoms, and other appropriate clothing is required to receive service.